Privacy Notice

Welcome to Rochester Castle Live’s Privacy Notice. Whether you’re viewing this through our website or using our services, your privacy is extremely important to us. We are committed to protecting your personal data in line with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2016/679.

Our Privacy Notice outlines what data we collect, how we use it, and your rights regarding the data you share with us.

1. About Us – Our Contact Details

Name: Rochester Castle Live
Address: The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, England, MK9 1BP
Email: info@thefestivalcrowd.com

2. What Personal Data Do We Collect and How?

We collect and process the following information:

• Personal identifiers (e.g., name, contact details, address)
• Date of birth
• Banking details for transactions
• Cookies and usage data from our website
• Telephone numbers
• Social media information if linked to your account
• Any information you provide when you register for our events, services, or newsletters

Information you provide directly:

We collect your data when you:

• Register for an event or place an order
• Subscribe to our mailing lists
• Participate in a competition, promotion, or survey
• Contact our customer service team or engage with us via social media
• Register for press or staff accreditation, personal assistance tickets, or other festival services

Third-party sources:

We may also receive personal information indirectly from:

• Our trusted ticketing agents or service providers
• Social media accounts if you sign in via those platforms
• Partner festivals or events within our group (if you agree to hear from them)

3. How Do We Use Your Data?

We use your personal data for:

• Providing the services and information you request
• Managing your entry to our events
• Processing payments and delivering tickets
• Customer service and event updates
• Improving our website and services based on your feedback
• Marketing purposes if you’ve opted in
• Legal compliance, including fraud detection and tax purposes

4. Who Do We Share Your Data With?

We may share your data with:

• Trusted third-party service providers to deliver the services you’ve requested (e.g., ticket agents, security providers)
• Other events within our group, if relevant to your interests
• Law enforcement agencies or government bodies, as required by law
• Marketing partners, but only if you have given explicit consent

5. How Do We Protect Your Personal Data?

We take appropriate technical and organisational measures to safeguard your data, including encryption and restricted access. We also implement contractual agreements when transferring data outside the UK or EEA to ensure your information remains protected.

6. How Long Will We Keep Your Data?

We retain your personal data only as long as necessary for the purposes it was collected. After this period, we securely delete or anonymise your data.

7. Your Rights

Under data protection laws, you have rights regarding your personal data, including the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Restrict how we process your data
• Object to certain data uses
• Withdraw your consent at any time (for marketing purposes)

For any queries or requests, please contact us at info@thefestivalcrowd.com

8. Contact Us

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at info@thefestivalcrowd.com.

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.